The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

• Must be 18-years old or older with a high school diploma

Preferred Education and/or Experience:

• Some college with a focus in social work, psychology, human services, or a related field;
• Customer service or family support service experience, & Spanish.

Job Duties and/or Responsibilities:

• Resource Coordination: Collaborate with families to assess their needs and connect them with appropriate community resources, including social services, educational programs, healthcare services, financial assistance, and more.
• Information Sharing: Serve as a knowledgeable point of contact for families seeking information about available resources and services. Provide accurate and up-to-date information to families to help them make informed decisions.
• Supportive Counseling: Offer empathetic and nonjudgmental emotional support to families facing various challenges, such as parenting difficulties, financial stress, and life transitions.
• Referral Management: Maintain a comprehensive database of local resources, agencies, and organizations to facilitate efficient referrals. Follow up with families to ensure they have successfully accessed the referred services.
• Documentation: Maintain accurate and confidential records of interactions with families, services provided, and outcomes achieved. Prepare reports as necessary to track program effectiveness and impact.
• Community Outreach: Collaborate with local community partners, schools, clinics, and other relevant organizations to stay informed about available resources and establish strong referral networks.
• Workshops and Events: Assist in organizing and facilitating CI-led workshops and events focused on family well-being, parenting, and other relevant topics.
• Cultural Sensitivity: Demonstrate cultural sensitivity and respect for diverse backgrounds, ensuring that services are tailored to meet the unique needs of each family.
• Administrative Tasks: Perform administrative duties, such as answering phone calls, responding to emails, managing the resource database, and maintaining an organized workspace.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills, with the ability to listen actively and communicate effectively with families from diverse backgrounds.
• Empathetic and nonjudgmental approach to supporting families in challenging situations.
• Knowledge of local community resources and social service agencies.
• Excellent organizational skills and attention to detail.
• Proficiency in using computer applications and databases for record-keeping and communication.
• Ability to work both independently and as part of a team.
• Cultural competency and sensitivity to the needs of diverse populations.
• Reliability and punctuality
• Spanish is extremely helpful
• Evening availability and some weekend availability as needed
• Must be able to pass a criminal background check.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.