The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:

For general application assistance or if you have questions about a job posting, please contact Human Resources at .

Department's Website:

Minimum:

• High School diploma/GED plus 2 years of experience in customer service.

• Ideal candidate is team-oriented and has great customer service skills.

• Must be able to work during Inclement Weather

• Must be able to work rotating Weekends and Holidays

Preferred:

• Experience in a food service or patient care setting

Responsibilities:

• Assisting patients and ensures that patients receive meals and nourishments in accordance to current diet orders and food allergens.

• Proactively seeks patients' food orders for those who did not call the call center, may have difficulty speaking, hearing or seeing, and those that may need language assistance.

• Takes food orders, promptly and accurately within the constraints of the diet order, at the bedside with IPads.

• Makes selections into the electronic meal selection on room service assist and house selection criteria.

• Updates and records patient information from the electronic medical record, correct menu choices based on meal patterns, allergies and patient preferences while alerting the Lead Room Service Ambassadors or Supervisors to any issues.

• Serves trays in a timely manner according to the departmental policies and procedures.

• Accurately identifies patient and appropriate tray by using two patient identifiers.

• Assesses and trouble-shoots issues at the point of service that may impact patient satisfaction.

• Responds to patient requests by communicating with appropriate staff.

• Retrieves trays from assigned patient units after the patients have finished their meals.

• Prepares beverages following thickened policies when required.

• Stocks coolers, freezers and dry storage items in the patient food area.

• Stores supplies and food according to department standards.

• Ensures FIFO, proper temperatures, and properly labeling standards are applied

• Follows cleaning checklist and maintains a clean and organized work area

• Greets customers in a courteous manner, identifying themselves by name and department, maintains eye contact and offers assistance.

• Serves as a role model for other employees by modeling appropriate behaviors including taking initiative to cross-train and assist others, exhibiting flexibility, and maintaining a focus on customer service.

• Demonstrates integrity, compassion, respect, and a positive attitude to co- workers, patients, visitors, and UAMS staff regardless of race, gender, sexual orientation, ethnicity, religious belief, age and/or disability.

• Completes other duties as assigned by management

Additional Information:

Physical:

Stand

Salary Information:

Required Documents to Apply:

Please contactfor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.