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The Bank Operations Specialist I, as a member of the Operation's Team that supports the Lockbox processing for all bank's transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Bank Operations Specialist I interacts with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications.

Essential Duties and Responsibilities:

• Process business customer payments utilizing automated lockbox systems
• Open, sort, copy, and balance mail payments daily by customer specifications and prearranged times set with lockbox customers
• Confirm daily deposit information with lockbox customers via telephone, e-mail and/or fax/scan
• Reconcile all out-of-balance deposits
• Verify daily lockbox processing is complete
• Scan invoices, checks and check stubs
• Upload files on secure FTP sites for customers to review and retrieve
• Process mail delivered from a lockbox to customer accounts, and distribute Post Office mail to internal customers at the Simmons Tower
• Scan and balance large customer deposits on Branch Capture device.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and Experience:

• High school diploma or its equivalent is required
• Minimum of one year lockbox or proof experience preferred
• MS Office programs experience in Excel and Word preferred
• Experience with Image technology equipment such as a branch capture device, vertex teller capture scanner, desktop scanner, letter opening machine and OPEX mail extractor preferred

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.