The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:

For general application assistance or if you have questions about a job posting, please contact Human Resources at .

Department's Website:

Minimum Qualifications

High school diploma/GED or formal education plus seven years of training and/or experience in business office administration, customer service, or related work of which three years' experience is in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree plus three years' experience in patient registration, scheduling, or billing in a healthcare environment.

Responsibilities

• Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, inputs and/or updates accurate patient information.

• Process walk-ins, create new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments.

• Schedules surgeries and/or tests. Issues prep instructions, sends out no show letters, and letters to referring providers for no shows.

• Responsible for blocking schedules in EPIC as appropriate.

• Collaborates insurance verification and benefit explanation patient obligations.

• Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals. Enters scheduling criteria and works in collaboration with authorization team to determine benefit and authorization information.

• Coordinates referrals, communication for referring physicians with reschedules and no shows.

• Maintains records for tracking of patients with urgent, semi-urgent and screening needs.

• Coordinates outside records and documentation for capsule endoscopies and ensures documents are entered into EPIC.

• Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening.

• Monitors patient balances using the matrix payment method.

• Responsible for pre-counsel of patients regarding the payment expectation for service.

• Ensures complete and accurate data entry into OP time with emphasis of coordination of patient, anesthesia and providers with conflict resolution on equipment.

• Attends required training and/or in-services.

• Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment.

• Maintains required job skill competencies and completes skill assessment annually.

• Completes and maintains documentation of continuing education hours annually.

• Interacts with and assists the public in a professional and friendly manner as needed.

• Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

• Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

• Other duties as assigned

Additional Information:

Salary Information:

Required Documents to Apply:

Please contactfor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.