The primary roles and responsibilities of the IT System Administrator will focus on providing day-to-day support of Windows Servers, desktops and applications; software/hardware installation, proactive system monitoring and problem resolution. This role will be responsible for the seamless operations of all system hardware, software, peripherals and infrastructure required to support Windows domain environments.

Prioritize issues and address time sensitive issues promptly. Server and Desktop troubleshooting and proactive / preventive maintenance. Service Request management - Identify, categorize and organize service requests according to priority and severity. Monitor queues and managed services alerts. Field incoming requests efficiently while working in a fast-paced and dynamic environment. Author, document, and maintain all technical documentation including documentation of internal processes and procedures related to duties and responsibilities. Provide technical support via on-call rotation, as required. Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required. Some local travel may be required

Minimum Qualifications:

1-3 years of experience in a similar role; previous IT experience in a production/manufacturing environment preferred.
• Ability to relate to and empathize with customers
• Solid knowledge of IT systems and applications
• Understanding of LAN/WAN configuration
• Experience in support roles preferred
• Bachelors or technical degree in information technology preferred
• Certification (CompTIA A+, Network+, and Security+ etc.) is desirable
• Ability to troubleshoot and repair issues
• Critical thinking and problem-solving skills
• Strong communication and interpersonal skills
• Excellent organizational and coordination abilities
• Strong attention to detail
• Able to lift 35 pounds (Servers, Computers, Network Hardware, Cabling, etc.)
• Ability to work off-peak hours to respond to customer needs and ensure availability of PCs and critical systems.

In addition to a competitive wage, the selected candidate will enjoy comprehensive benefit packaging including medical, dental, prescription drug, STD, LTD and company matching 401(k).

The Arkansas Kraft Division is a fully integrated pulp and containerboard mill utilizing a sustainable combination of virgin fiber and recycled fiber to produce high quality kraft linerboard and corrugating medium.