Summary/Objective:
The Operations Support Specialist is a part of the operations team and is responsible for assisting the Superintendent as directed during the operations of discharge, load, and departure of assigned transportation, while guaranteeing quality, security, safety, and efficiency in accordance with relevant operational and technical parameters. In addition, the Operations Support Specialist is responsible for assisting other members of the operations team in their duties as determined by the Operations Manager.

Essential Responsibilities:
* Works closely with terminal staff while handling cargo as directed, safely, and according to plans.
* Ensures that all required personnel are wearing Personal Protection Equipment (PPE), such as safety vest, safety toe boots, safety glasses, and protective hard hat, when applicable, and reports any violations to a Superintendent.
* May be required to assist with investigating and reporting damages and liabilities to the appropriate management and authorities.
* Supports, monitors, and trouble shoots, when necessary, ensuring data is accurate, and informs terminal staff of any discrepancies.
* Reports problems and issues to appropriate Manager.
* Understands and adheres to safety procedures while implementing plans to address safety hazards.
* Assists Superintendents and Shop Foreman to assure proper communication between vessels, customers, agents, labor, and others, as directed.
* Reports any deviation from company policies and procedures to the appropriate manager.
* Performs other related duties as required.

Qualifications:
* High School Diploma or equivalent required.
* Minimum 2 years' experience operating powered industrial truck type equipment.
* Problem solving skills to respond quickly and effectively to operational issues.
* Ability to follow instructions in a fast-paced environment and be available to work varied hours and days.
* Basic knowledge or principles of terminal operations preferred.
* Knowledge of safety and accident prevention codes and regulations preferred.
* Knowledge and understanding of cargo stowage and stability preferred.

Supervisory Responsibilities: No

Work environment:
* Must be able to work in rotating shifts, days, evenings and nights.
* Must be able to work in extreme outdoor temperatures of hot and cold, extremely dusty conditions and occasionally, conditions of high levels of noise.
* The ability to work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.
* The ability to drive 50%
* The ability to operate various types of equipment.