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Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service Prioritize, analyze and manage multiple inquiries from a varied group of clients Advance product knowledge by reviewing new functionality and testing new product issues Create client facing documentation and collaborate with clients and co workers via online forums Adv
Posted 7 days ago
Assists in defining system scope and objectives. Interfaces with users and/or customers to identify and develop system requirements taking into account desired results, hardware limitations and operating requirements Prepares detailed specifications from which programs will be written and/or modified Designs, codes, tests, debugs, documents and maintains complex programs and applications Prepares
Posted 7 days ago
Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct training sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client business model to identify and document cli
Posted 7 days ago
Work with the Infrastructure, Networking, Hosting Operations, Support, Implementation, ERP Technical Services teams, LGD Technical Services teams, Tyler Forms Design, Sales, and Client to deliver coordinated services and fulfill contractual obligations. Conduct planning sessions with leadership and analysts to create project plans for installs, upgrades, and migrations for ERP clients. Publish a s
Posted 7 days ago
Perform software installation and upgrade services for new and existing Tyler clients through scheduled project appointments with a defined scope of work Configure application, database, and web servers with Tyler and 3rd party software Provide technical overviews to clients regarding server configurations and software installation procedures Document results of service work performed for use by i
Posted 7 days ago
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