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EDUCATION
High School diploma or equivalent.
LICENSING/CERTIFICATION
License for Life, Disability, and Health. If licenses are not previously held, the incumbent must successfully pass all exams within three (3) months of hire.
Valid unrestricted driver's license. Maintains acceptable driving record.
EXPERIENCE
Minimum three (3) years' experience in customer service or sales administration, preferably in the insurance industry, an insurance agency that markets health plans, or a provider's office.
ESSENTIAL SKILLS & ABILITIES
Proficiency using Microsoft Word, Excel, Outlook and PowerPoint.
Ability to travel overnight as needed and at times short notice.
Must reside in assigned territory.
SkillsCustomer Service, Health Insurance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Needs Analysis, Problem Solving, Professional Etiquette, Sales, Time Management, Verbal Communication, Working Independently, Written CommunicationResponsibilitiesAssesses business process and system inefficiencies; identifying opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience., Attends face-to-face meetings with groups and brokers to promote plan and resolve issues. This may include assisting with enrollment meeting., Collaborates with internal functional areas such as customer service, claims, regional offices, etc. to assist with resolving issues., Demonstrates expertise knowledge and remain current on products and resources., Develops long-term relationships with groups and brokers through communication, education, assistance, and support which is critical to generating new business and retaining existing business., Other duties: As assigned., Represents the enterprise with high standards of business conduct, creating an exceptional customer experience, and promotion a strong culture of excellence to exceed and improve customer experience., Serves as a key contact for the renewal and retention of products and services, which includes seeking opportunities to expand benefit portfolio and increase revenue., Travels within the sales territory with occasional overnight stays, estimated 75%. At least half of the work in this job is conducted outside of the office and requires a valid driver's license and automobile travel. Maintains an acceptable driving record.CertificationsArkansas Insurance License Life & Health - Insurance Speciality Training of Arkansas (ISTA)Security RequirementsThis position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of DutiesSegregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment TypeRegularADA Requirements
1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.