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EDUCATION
Bachelor's degree in Business, Computer Science, Management Information Systems, Computer Engineering, or related field. In lieu of degree, five (5) years' related experience will be considered.
LICENSING/CERTIFICATON
Professional level IT Certification in a relevant area of expertise or other similar credentials required.
EXPERIENCE
Minimum five (5) years' IT operations experience with complex system technology.
Experience with architecting platforms / systems required.
Project management experience required.
Familiarity with automation tooling required.
Technical drawing (schematics) and documentation experience required.
Short and long-term technology planning experience required.
Capacity monitoring and planning experience required.
IT lifecycle management experience required.
Expert knowledge of at least one (1) common Information Technology management frameworks, such as HITRUST, ITIL, or TOGAF required.
In depth knowledge of enterprise systems, networking, and integrations required.
Excellent knowledge of computer hardware and networking systems required.
Knowledge of ITIL Service Design and Continual Service Improvement processes required.
Value stream mapping experience preferred.
Experience prototyping and evaluating technical solutions against KPIs and Business requirements preferred.
ESSENTIAL SKILLS & ABILITIES
Detail Oriented
Critical Thinking
Analytical
Problem Solving
Ingenuity
Project Management
Leadership
Oral & Written Communication
Ability to problem solve complex IT issues and processes.
Ability to see big-picture designs from basic specifications.
Ability to build collaborative relationships.
Ability to articulate complex technology solution concepts to a wide variety of stakeholders.
Ability to work collaboratively with other technology architects, Enterprise Architects, I/O Teams, and business stakeholders.
SkillsResponsibilitiesCollaborates with multiple teams within I/O, and other areas of the business in efforts to plan, design, and document technology-based services and infrastructure architectures that meet business objectives and add value to the enterprise., Continually seeks areas of improvement within technologies and drives the reduction of technical debt through participating in technology selection processes and providing subject matter expertise., Designs solution architectures that meet business needs., Ensures CSI processes are performing well, and that feedback is evaluated and integrated as appropriate., Focuses efforts on business relationships that build trust with the I/O organization., Leads continual service improvement efforts around designed services and solutions., Participates in evaluations, proof of concept work, and solution prototyping of services and technologies., Participates in the creation of architectural roadmaps for multiple technology platforms, and in the creation of reference architectures and standards., Participates in the design and documentation of ITIL based processes for use within I/O and business units., Participates in the design and maintenance of Service Lifecycle processes., Participates in the design of IT Services and documentation that meet the needs of Upstream / Downstream teams., Performs high-level capacity planning and management methodologies for technical platforms and services., Provides architectural leadership in the identification of new technology partnerships., Supports project management efforts to drive strategic initiatives., Supports technical planning for BC/DR efforts around major platforms and services.CertificationsSecurity RequirementsThis position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of DutiesSegregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment TypeRegularADA Requirements
1.1 General Office Worker, Sedentary, Campus Travel -- Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.